Tag Archives: social-customer

Social Customer Relationship Management (Social Monitoring, Social Listening, Social Mapping, Social Measurements …

Dublin, Feb. 23, 2015– Research and Markets has announced the addition of the “Social Customer Relationship Management Market by Solution, by Deployment- Global Forecasts to 2019″ report to …

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Social Customer Relationship Management (Social Monitoring, Social Listening, Social Mapping, Social Measurements …

Research and Markets: Social Customer Relationship Management (CRM) Market by Solution, by Deployment – Global …

Research and Markets has announced the addition of the “Social Customer Relationship Management Market by

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Research and Markets: Social Customer Relationship Management (CRM) Market by Solution, by Deployment – Global …

Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

Conversocial, a leading provider of cloud-based social customer service solutions, today announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer's Guide to Enterprise Social Media Management Software.

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Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius

Social Customer Relationship Management (CRM) Market Worth $17.92 Billion by 2019

DALLAS, January 22, 2015 /PRNewswire/ — According to a new market research report, ” Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social …

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Social Customer Relationship Management (CRM) Market Worth $17.92 Billion by 2019

4 Social Customer Care Rules You Can't Ignore

Four winning strategies you should consider in building your social customer service program.

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4 Social Customer Care Rules You Can't Ignore

8×8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial

New Partnership Expands Omnichannel Capabilities of 8×8’s Virtual Contact Center with Large Scale Social Media Engagement 8×8, Inc. (NASDAQ:EGHT), a provider of cloud-based contact center, unified communications and collaboration services, today announced a partnership with Conversocial, the leading provider of social customer service solutions, that expands the omnichannel capabilities of 8×8’s …

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8×8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial

Hotel Social Customer Care 101: A Free Webinar

Parsippany, N.J. — Lodging Interactive, a worldwide-recognized leader in social media marketing and online reputation management exclusively servicing the hospitality industry, is hosting a free webinar on social customer service titled “Social Customer Care – Is Your Hotel Listening?” on Tuesday, August 12, 2014 at 1 PM EDT.

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Hotel Social Customer Care 101: A Free Webinar

Why All-in-One Social Media Management Systems Don't Cut It for …

All-in-One Social Media Management Systems are Failing at Social Customer Service. But your social media solution was built for someone else; someone who doesn't measure SLA's or cares about production per hour.

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Why All-in-One Social Media Management Systems Don't Cut It for …

PetSafe(R) Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Leader in the pet care and lifestyle market brings cloud-based social customer care to the contact center with Aspect Social Aspect's fully integrated contact center and workforce optimization solutions to improve the customer experience Omni-channel customer service enables effortless blending of inbound, outbound, social and chat Aspect Software, a leading provider of fully-integrated customer …

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PetSafe(R) Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Lithium Confirms Acquisition of Klout In $200 Mn. All Stock Deal

Social Customer Experience Management Company Lithium Technologies has confirmed acquisition of Klout, a startup that gives scores to rate social media influence of users. Lithium acknowledged the development on its website; however speculations about the same were rife way back in February as reported by Re/code. Interestingly, though the industry insiders estimate the value of…

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Lithium Confirms Acquisition of Klout In $200 Mn. All Stock Deal