Tag Archives: into-the-contact

Sparkcentral's new CRM release uses topic routing for better social engagement

Sparkcentral aims to eliminate automated social media fails by bringing real time social into the contact centre for better customer service and engagement.

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Sparkcentral's new CRM release uses topic routing for better social engagement

How should Contact Centres integrate Social Media? [infographic …

The challenge for managers of contact centres in the era of the social media empowered customerIntegrating social media into the Contact Centre is rather a. Marketing topic(s):Customer service and support

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How should Contact Centres integrate Social Media? [infographic …