Tag Archives: customer-service

Sprinklr and hybris partner to Bring Social Experiences and Business Processes Seamlessly Together

Sprinklr, the world’s most complete enterprise social technology, and hybris software, an SAP company, today announced a strategic partnership that will seamlessly bring social experiences together with business processes like e-commerce, sales, customer service and marketing.

Go here to see the original:
Sprinklr and hybris partner to Bring Social Experiences and Business Processes Seamlessly Together

Sparkcentral's new CRM release uses topic routing for better social engagement

Sparkcentral aims to eliminate automated social media fails by bringing real time social into the contact centre for better customer service and engagement.

View original post here:
Sparkcentral's new CRM release uses topic routing for better social engagement

Do Brands Care About You or Your Social Media Popularity?

ROCHESTER, N.Y. — The days of waiting on hold “for the next available representative to take your call” are over.

Read the rest here:
Do Brands Care About You or Your Social Media Popularity?

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.

View post:
3 Mistakes That Undermine Using Social Media for Customer Service

Behind the Scenes with Hotel Social Media Management

When we sign-on for social media , we are opening ourselves up to positive and negative criticism. And companies, especially, are faced with the responsibility of providing top-notch customer service to their prospective, …

Go here to read the rest:
Behind the Scenes with Hotel Social Media Management

10 Surprising Twitter Stats for Community Managers

10 Surprising Twitter Stats for Community Managers image 23e0efc This response is so frustrating to the customer because they already know you have a customer service line. They've chosen to go around it because the

Social Media Won't Fix Your Broken Customer Service

I’ve spent a lot of time working with globally recognized organizations to strengthen and refocus their customer service offerings. I’ve also spent a lot of time as a customer and have observed glaring holes in the process businesses have designed to handle customer issues.

Read the original post:
Social Media Won't Fix Your Broken Customer Service

Social Media: Financial Services’ Friend or Foe?

With reputation and customer service issues persisting due to the financial crisis fallout, financial services firms are rushing to social media to build bridges, and improve commu

More here:
Social Media: Financial Services’ Friend or Foe?

"dCavaree" | SOCIAL MEDIA MANAGEMENT

I will maintain the two social media accounts of your choice with a full weekly report of my results.

Here is the original post:
"dCavaree" | SOCIAL MEDIA MANAGEMENT

Social Media and Knowledge Management Tools

By embracing the challenges and opportunities of Social Media and Multichannel engagement organisations can gain an edge in providing seamless high quality customer service. A.

Read the rest here:
Social Media and Knowledge Management Tools