2014 ICMI Research Released: The Normalization of Social Customer Care Research Report and Best Practice Guide

COLORADO SPRINGS, Colo., May 29, 2014 /PRNewswire/ – The International Customer Management Institute (ICMI) has released its 2014 report, The Normalization of Social Customer Care Research Report & Best Practices Guide, comparing the preferences of contact center leaders as social media users, against their behaviors as providers of social customer service. This new ICMI research underwritten …

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2014 ICMI Research Released: The Normalization of Social Customer Care Research Report and Best Practice Guide